1. Don't fly BA
2. If you have to fly BA, avoid fly into London, Heathrow (LHR) is owned by BA and it's 40% over capacity where recently they have 20,000 lost luggage backlog.
3. Don't check in any luggage, but like this is possible for non-business travelers. And London has one carry-on policy, meaning laptop bag and lady's purses need to fit into the carry-on.
4. Take photo of your check-in luggage. This will help later.
5. expect that you may lose your luggage, so don't put things that are irreplaceable (we are learning this the hard way).
After you lost your check-in bags (and this happens very often with BA. BA's rated one of the worst European airline when it comes to handling luggages, esp. at London).
1. make sure BA staff enters your info 100% correctly. This is the time to be very very annoyingly careful. Tag numbers, bag description (provide the photo you took earlier), your address (temporary and permanent), phone numbers (but they don't really call you ever), etc.
2. call everyday, in fact, call multiple times (more of this in a different post about calling)
3. keep all the receipts related to the delayed/lost luggages: clothes, toiletries, etc. You can claim them (or some of them) back.
4. be patient (this really tests your patience).
Sunday, July 29, 2007
British Airways Lost Luggageg -- what happens when British Airways loses your bags / luggages / baggages?
This is our experience dealing with BA on lost/delayed luggage and we will try to provide some tips in dealing with BA along this horrible BA luggage HELL. GOOD LUCK EVERYONE and don't fly BA ever. I rather walk + swim:
"T" is me, and "L" is my gf (and we will both post here).
We lost 4 bags flying from Brussels (BRU) to London Heathrow (LHR) on July 16, 2007.
BA recovered 3 of them on the next days and we are still waiting for the last one to be found (13 days counting as of today).
BA staff mistyped one of our tag numbers into the computer system when we filed the missing luggage report at Heathrow. We only realized the mistake after 12 hours (like it's our fault to start with?!). This maybe why there is still one bag missing.
But we don't know for certain becasue that we don't know which bag is still missing under BA's tag number system.
The 3 bags came back with one of them tagless (another indication of BA's carelessness), meaning the outstanding bag can be any of the two following numbers:
BAxxxxx2
BAxxxxx3 (<--- this is the one mistyped before).
We tried to ask BA which tag number is still missing and they have a different answer every time we called. At this point (13 days counting), we just want BA to try find both of them to be safe, but BA said that since only one bag is missing, they can only have one tag number per reference file. With every day that passes by, we helplessly realize that the chance of retrieving the bag is smaller, not to mention that the odds got halved because there is only 50% chance that the tag number on the reference file is correct.
We have been spending hours on the phone with BA's customer service representative everyday since we lost our bags. We will be blogging about our experience and tips (questions to ask, how to call BA without ending up with a hefty phone bill, etc.).
Time to call BA....
T
"T" is me, and "L" is my gf (and we will both post here).
We lost 4 bags flying from Brussels (BRU) to London Heathrow (LHR) on July 16, 2007.
BA recovered 3 of them on the next days and we are still waiting for the last one to be found (13 days counting as of today).
BA staff mistyped one of our tag numbers into the computer system when we filed the missing luggage report at Heathrow. We only realized the mistake after 12 hours (like it's our fault to start with?!). This maybe why there is still one bag missing.
But we don't know for certain becasue that we don't know which bag is still missing under BA's tag number system.
The 3 bags came back with one of them tagless (another indication of BA's carelessness), meaning the outstanding bag can be any of the two following numbers:
BAxxxxx2
BAxxxxx3 (<--- this is the one mistyped before).
We tried to ask BA which tag number is still missing and they have a different answer every time we called. At this point (13 days counting), we just want BA to try find both of them to be safe, but BA said that since only one bag is missing, they can only have one tag number per reference file. With every day that passes by, we helplessly realize that the chance of retrieving the bag is smaller, not to mention that the odds got halved because there is only 50% chance that the tag number on the reference file is correct.
We have been spending hours on the phone with BA's customer service representative everyday since we lost our bags. We will be blogging about our experience and tips (questions to ask, how to call BA without ending up with a hefty phone bill, etc.).
Time to call BA....
T
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