British Airways Lost Luggage -- Evil BA business model

And what really pisses me off is that British Airways loses bags way more than chance levels. They are the worst in any European airlines. LHR (Heathrow) is owned by BA and working at like 30% over capacity. And BA staff has little regards on handling luggages. How could the pilot decided to leave knowing 89 bags are left behind????? Personally I accept flight delays more than missing bags. And knowing LHR having a missing luggage crisis, and the pilot still chose to add 89 more bags to that instead of delaying the flight. This really shows how much regard BA has on your bags.

Not one single person got his bag(s) that day flying on that flight. We all waited at the luggage claim for over an hour before heading to report missing luggage. Reporting took another hour or so (there was a long line of people, surprise). We all wasted additionally 2+ hours at the airport for the missing bags. With 2+ hours, they could have fixed the belt problem at Brussels airport and rightfully loaded our 89 bags on the flight.

And apparently, British Airways loaded cargo spaces they sold before loading our luggage. Meaning BA made the full amount of $$ with my flight: cargo space and passengers on broad (missing luggage of the passengers is relatively common for BA's business role anyway).

The more I came think about it: THIS IS EVIL BUSINESS MODEL.